General
1.1[iPhone] How to improve a location accuracy?
If you have an iOS
device and your location is not updating please follow the troubleshooting steps
described below.
Also, if your circle
members location is not updating on your device and they have an iOS device,
please refer them to
this page.
You may check the
location service and WiFi setting on your phone. It's important that both GPS
and Wifi(even if they
are not connected) are activated on your phone.
Please note that
accuracy depends on many factors, such as your environment and your phone. There
is moments when the
highest accuracy will not be available(underground for example)
Please refer the below
instruction for the detail.
Enable Location Service
· Settings > Privacy
> Location Services >
iFinder > "Always"
· [iOS10] Settings >
General > Background App
Refresh > On , iFinder > On
Turn on Wi-Fi
iFinder uses Wi-Fi
signal to estimate a current location when GPS signal is not available(indoor or
underground). We
recommend you to turn on Wi-Fi even if you don’t use it.
· Settings > Wi-Fi
on
Make sure Internet connection is active
Since iFinder updates
your location via 3G/LTE/WiFi, your iPhone always should be connected to the
internet.
· Settings >
Cellular > Cellular Data "on",
iFinder "on"
Disable Low Power Mode
If enabled, these
settings can prevent iFinder from running in the background. Therefore, your
location will only be
updated for your circle members when you open the application.
To check, go to
Settings > Battery > and verify that Low Power Mode is disabled.
Enable Push notification
Go to Settings >
Notifications > make sure that iFinder is activated
Do not remove the app from background
iFinder need to keep
communicate with an iPhone even if it is under background. Don't worry about the
battery
consumption. iFinder consumes just 1% of battery life over 24 hours.
1.2[Android] How to improve a location accuracy?
If you have an Android device and your location is not updating
please follow
the below steps.
Also, if your friends' location is not updating on your device and
they have an
Android device, please refer them to this page.
Enable Location Services
iFinder will not be able to detect your location if location
services are
turned off.
· Settings > (Google) > Location (service) > enable all
settings &
set to High accuracy
Give iFinder Permission to Access Location
General (e.g. Nexus, Pixel, LG..)
Android 10
· Settings > Apps & notifications > See all apps >
iFinder >
Permissions > Location > Allow all the time.
Android ~9
· Settings > Apps & notifications > See all apps >
iFinder >
Permissions > Location > enable
Samsung
Android 10
· Settings > Apps > iFinder > Permissions > Location
> Allow all
the time.
Android ~9
· Settings > Apps > iFinder > Permissions > Location
> enable
Make sure Internet connection is active
Since iFinder updates your location via 3G/LTE/WiFi, your device
always should
be connected to the internet.
Turn on Wi-Fi
iFinder uses Wi-Fi signal to estimate a current location when GPS
signal is not
available(indoor or underground). We recommend you to turn on Wi-Fi even if you don’t
use it.
· Settings > Wi-Fi on
Enable Mobile Data Usage
General (e.g. Nexus, Pixel, LG..)
Android all versions
· Settings > Network & internet > Mobile network >
Mobile data
> ON
Samsung
Android all versions
· Settings > Connections > Data usage > Mobile data >
ON
Huawei
Android 8
· Settings > Wireless & networks > Mobile network >
Mobile data
> ON
Xiaomi
Android 9
· Settings > Sim cards & mobile networks > Mobile data
> ON
Disable Data Saver / Data Restriction
General (e.g. Nexus, Pixel, LG..)
Android all version
· Settings > Network & internet > Data Saver > Use
Data Saver >
OFF
· or Settings > Network & internet > Data Saver >
Unrestricted
data > iFinder > ON (an option for users who want to turn on data saver)
Samsung
Android all version
· Settings > Connections > Data usage > Data saver >
OFF
· or Settings > > Connections > Data usage > Data saver
> Allow
app while Data saver on > iFinder > ON (an option for users who want to turn on
data saver)
Huawei
Android 8
· Settings > Wireless & networks > Mobile data > Data
saver >
OFF
Turn off Battery Saver and/or Battery Optimizations
iFinder should be running in the background. But if battery
optimizations is
activated, Android forces to kill iFinder process.
To turn off battery optimizations for an app:
General Android (e.g. Nexus, Pixel, LG..)
Android 9
· Settings > Battery > Battery Saver > Turn off now
· Settings > Battery > Battery usage (top right) > iFinder
>
Battery optimization > Background restriction > Remove restriction (if applicable)
Android ~8
· Settings > Battery > Battery Saver > Off / Never turn on
automatically
· Settings > Battery > Battery optimization (top right) >
iFinder >
Don’t optimize
Samsung
Android10
· Settings > Device care > Battery > App power management
>
Sleeping apps > Remove iFinder if added
· Settings > Device care > Battery > App power management
> Deep
Sleeping apps > Remove iFinder if added
· Settings > Device care > Battery > App power management
> Apps
that won't be put to sleep > Add iFinder
Android 9
· Settings > Device care > Battery > Power mode >
Optimized
· Settings > Device care > Auto optimization (top right) >
OFF
· Settings > Device care > Battery > Settings(Top right)
> Sleeping
apps > Remove iFinder if added
Android 7 & 8
· Settings > Device maintenance > Battery > Power saving
mode > OFF
· Settings > Device maintenance > Battery > Unmonitored
apps > Add
apps > iFinder > Done
Android 6
· Settings > Battery > Detail > iFinder > App power
saving: Turned
off
Android 5
· Battery > App optimisation: Detail > ON / iFinder >
Disabled
Huawei
Android 7 & 8
· Settings > Battery > Power saving mode > OFF
· Settings > Battery > Close apps after screen lock >
iFinder: OFF
· Settings > Battery > Optimize > XX apps are running when
the screen
is off, close to save battery power > iFinder > Close after screen locked: OFF
· Settings > Battery > Optimize > XX apps are running when
the screen
is off, close to save battery power > iFinder > Close after screen locked: OFF
· Settings > Apps > iFinder > Battery > Close after
screen locked:
OFF
· Settings > Mobile data > Data saver > iFinder: ON
Android 6
· Settings > Advanced Settings > Battery Manager >
Protected apps >
iFinder: ON
· Settings > Apps > iFinder > Batterie > Keep running
after screen
off: ON
Sony
Android 7 & 8
· STAMINA > STAMINA level > Balanced power saving OR Device
performance
preferred
· OR you can access the STAMINA settings from 'Battery'
· Ultra STAMINA mode should not be activated
Xiaomi
Android 9
· Battery & performance > Battery saver > OFF
· Battery & performance > App battery saver > iFinder
> No
restrictions
Android ~8
· Additional settings > Battery & performance > Manage
apps battery
usage > Choose apps > iFinder > Background settings: no restrictions +
Background location:
Allow
· OR Power saving mode: Standard or OFF
· Security > Permissions > Autostart > iFinder: ON
· Task management > Lock the app, prevent iFinder being killed
by cleanup
background tasks.
Asus
· Auto-start Manager > Enable iFinder
OPPO
· Security Center > Privacy Permissions > Startup manager and
allow
"iFinder" to run in the background.
· Auto-start Manager > Enable iFinder
Check 3rd party auto-clean application
Some third party auto-cleanup applications can prevent iFinder from
running. If
you have downloaded any cache cleaning or memory cleaning apps. please verify that
iFinder is exempt.
Ensure that iFinder is allowed to auto-start
Some devices have settings which exclude some applications from
starting. The
most common phones to have these applications are Xiaomi, Oppo and Vivo.
Reboot the phone
In some case, the device could lost the connection with the
location
service. In this situation, rebooting the device will resolve the problem.
2.Why does it show 'location permissions/GPS off'?
Some phones will display a message saying the location needs to be
set to
'always', or 'location permissions/GPS off' when it has been verified they are turned
on. When this
happens, other Circle members may not be able to see you on the map, but you will be
able to see them on
the map.
To fix this:
Go to device Settings
Scroll to find the iFinder app
On Android phones: tap on ‘Permissions’ setting, turn on ‘Location’
On iPhones: tap on 'Location' setting, tap on 'Always' in the Allow
Location
Access section.
3.How do I cancel my subscription?
You can cancel the
subscription anytime with the below procedure by yourself.
iOS
· Settings > iTunes
& App Store > Apple ID
> View Apple ID > SUBSCRIPTIONS > Manage
· Please click the link
for the detail: If you want to cancel a subscription from
Apple - Apple Support
Android
· Play Store >
menu(top left) > Subscriptions
> iFinder > Cancel subscription
· Please click the
link for the detail:
Cancel, pause, or change a subscription on Google Play
Google Play
4.How do I get a refund for my subscription?
You can cancel the
subscription anytime. For details, please refer to the "How do I cancel my
subscription".
However, a refund is
only available if you made an in-app purchase within 24 hours. A request made
after 24 hours will
not be accepted.
· If you made a
purchase at Apple AppStore, please
contact Apple directly for a refund. Please refer to the link below for the
refund process:
· Request a
refund for apps or content that you bought from Apple - Apple
Support
· If you made a
purchase at Google PlayStore and
purchased within 24 hours, please click the link below for a refund:
· Learn about refunds on Google Play
5.How do I use the iFinder app to find my phone?
Regarding finding your phone, iFinder’s real-time location function
can help
you check the location of your device. After you join a circle and share your location
with other circle
members, if your phone is accidentally lost, you can contact other circle members to
check the real-time
location of your phone. The prerequisite is that location sharing must be turned on and
the phone is
running normally.
In addition, on the main page of the iFinder application, you can
find nearby
devices through Bluetooth. There are certain distance restrictions and the device needs
to be turned on.
If your device is not far from you, this feature can calculate a distance score to help
you find your
device, including headphones, mobile phones, etc.
FAQ
1.How to share your location with others？
Use Circles to group
family members or other important people.
Circles are a way to
stay connected by organizing the most important people in your life into private
groups. We default
to the family circle, but you will want to create more circles for other people
in your life, such
as extended family, parents, lovers, etc. There are many scenarios where the
Circle organization can
come in handy.
Let everything be in
its place. Location sharing, check-in, and emergency notifications are all
circle-specific, so no
one will see anything they don’t need.
To start using.
Click "Circle Switcher"
at the top of the screen.
Click "Create a circle"
and name your new circle
Click "Add New Member"
under your profile.
Invite someone to join
your circle.
Once your circle is
created, you will be the only one on the map. At the bottom of the screen, click
"Add New Member"
and send them a unique invitation code. It will tell them how to get the app and
join your
circle.
2. How to create circles?
1) Tap the Circle at
the top of the map interface;
2) Tap the Create
button to create a new circle;
3) Enter a name and Tap
done.
Please note that you
may not be able to create new circles without a subscription.
3. How to join a circle?
To join an existing
circle you need to receive an invitation code, ask the owner of the circle to
send it you
first.
After you have received
the code, follow these steps:
1) Tap the circle at
the top of the map interface;
2) Tap the Join
button;
3) Enter the Invitation
Code;
4) Tap done.
4. How to add members to a
circle?
1）Tap my
circles;
2）Choose a
circle;
3）Tap Add
Members;
4）Tap Send Code;
5）Choose how you want
share the code;
6）Share the
code.
5. How to edit circles?
1) Tap my circles on
settings;
2) Tap Edit or Select a
circle into the details and click Edit;
3) Tap Done.
6. Can I add a person who does not
have iFinder
installed to my circle?
No, the circles are
unique to the app, this is why the person you want to add should install iFinder
first. Share the
invitation code with them (the link to the app will be in the message), so that
they can join your
circle.
7. Location sharing switch
Turning off your
location in one Circle will not affect location sharing in your other Circles.
You can choose which
Circles you want to share your location in.
To stop sharing your
location:
Tap on 'Settings' in
the lower right corner
Tap on 'Location
Sharing', select the Circle you want to stop sharing location with
Tap the slider to turn
off the setting
On the map, your
location will show the message "Location Sharing is off"
8. What is SOS?
Use SOS feature to
alert your Circle members when you’re feeling unsafe and need help. You can
press the SOS button
when you feel unsafe, are about to enter a dangerous situation, or need help.
After you click the
button, a countdown of 10 seconds will start. If you no longer wish to send an
SOS alert to your
Circle, you can cancel the alert during the countdown. Otherwise, once the
countdown completes,
iFinder will notify your Circle members. They will receive a text and
notification in the iFinder
app alerting them that you have triggered the SOS with a prompt to view your
location through the
app.
9. Edit a Place and Alerts in the
App.
You can edit the Place
and the radius as long as you created it.
To edit a Place, follow
these steps:
Tap on 'Places' at the
bottom of your screen
Tap on the Place you
want to edit
You can change the
Place radius as you want
You can move the map to
adjust the location
Verify that two Places
do not overlap or touch each other
Tap on 'Save'
You can turn on/off
'arrive' and 'leave' notifications by tapping on the bell to the right of the
Place name in the
list
TIP: You can edit
Places in other Circles by using the Circle Switcher at the top of the
screen
10. How to locate your
device?
You may want to find
your lost phone. The real-time positioning function of iFinder can assist you in
checking the
location of the device. After you have joined the circle and shared your
location with your family,
they can help you check the location of your lost device. The premise is that
you have turned on
location sharing and the device is operating normally.
In addition, the Find
device function of iFinder can help you find nearby devices. If your device is
not far away from
you, this function can calculate a distance score to assist you in finding your
own device,
including headphones, mobile phones, and so on.
Premium Function Services
1. Free Users
For free users, iFinder
will provide you with free viewing real-time location service, so you can use
iFinder to see where
you are currently.
2. Subscribed Users
For subscribed users,
you can use all the premium services provided by iFinder, including:
● Locate Your Loved
Ones
● Realtime Location
Updates
● Unlimited Come / Go
Alerts
● Create & Manage
Unlimited Circles
● Location Check-in
Reminder
● Location History for
30 Days
● Emergency Alarm
Notifications
● A Loud Bell Ring
Signal
● Instant Message to
Express Love
● Low Battery
Alerts
● Network Status
Reminder
Note: You can only have
a maximum of three users in a circle who enter through the invitation code
without
subscription.
3. Free Users Entered by Invitation Code
In addition to logging
in to iFinder with Gmail, Apple ID, and mobile phone number, you can also log in
by entering the
invitation code shared by your friends or family. For the free users entered by
invitation code, you
can use all the services provided by iFinder except creating circles and
inviting users to circles.
4. Subscribed Users Entered by Invitation Code
If you enter iFinder
through an invitation code and then subscribe, you can use all the premium
services provided by
iFinder like other normal subscribers.
Note: If you want to
invite your family or friends to join your circle, you can only have a maximum
of three users in a
circle who enter through the invitation code without subscription.